Tidio Alternative: Multi-Channel AI Agents Without Conversation Limits

TL;DR

Tidio is affordable and great for Shopify stores, but has conversation limits on all plans, basic WhatsApp support, and gives you one chatbot—not a platform.

Andy lets you create multiple AI agents (support, sales, internal), deploy to WhatsApp as a first-class channel, and doesn't nickel-and-dime you with conversation caps.

Choose Tidio if: You run a small Shopify store and need basic live chat with a free tier.
Choose Andy if: You need WhatsApp support, multiple agents for different use cases, or you're outgrowing Tidio's limits.

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Why Teams Look for Tidio Alternatives

Tidio is a solid choice for small e-commerce stores. But as teams grow, they hit limitations:

The Conversation Limit Problem

Every Tidio plan has conversation limits:

• Free: 50 conversations/month
• Starter ($29): 100 conversations/month
• Growth ($59): 250 conversations/month

Once you exceed those, costs jump. A growing business can quickly find themselves paying $749/month for Tidio+ just to remove limits.

The "One Bot" Problem

Tidio gives you one chatbot. But businesses often need:

• A support bot on the website (helpful, resolves issues)
• A sales bot on WhatsApp (friendly, captures leads)
• An internal bot in Slack (answers team questions)

One bot can't wear all those hats well. Different contexts need different personalities and knowledge bases.

The WhatsApp Problem

Tidio has WhatsApp integration, but it's limited:

• Not a first-class channel
• Basic functionality compared to web widget
• WhatsApp-specific features are lacking

If your customers primarily use WhatsApp, Tidio treats them as second-class citizens.

The AI Upsell Problem

Tidio's AI features (Lyro) cost extra on top of your plan:

• Lyro AI Chatbot starts at $39/month additional
• Conversation limits apply
• Full AI features require higher tiers

You end up paying for your plan + AI + overages.

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Andy: Multi-Agent Platform with WhatsApp at the Core

Andy isn't a chatbot—it's a platform for creating AI agents. Different agents for different jobs, all feeding into unified analytics.

What Makes Andy Different

1. Multi-Agent Architecture

Create separate agents for separate purposes:

Each agent has its own knowledge base and tone. No overlap. No confusion.

2. WhatsApp as First-Class Channel

On Andy, WhatsApp isn't an afterthought:

• Deploy in minutes
• Full AI capabilities (same as web)
• Lead capture mid-conversation
• No extra per-message fees
• Unified conversation history

If your customers live on WhatsApp, Andy treats them like VIPs.

3. No Conversation Limit Gotchas

Andy uses message-based pricing, not conversation limits with sudden tier jumps. You know what you're paying. Always.

4. AI Included (Not Upsold)

AI isn't an add-on. Every Andy agent is AI-powered from the start. No "upgrade to unlock AI" friction.

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Feature Comparison: Andy vs Tidio

Core Features

Pricing & Limits

Use Case Fit

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Who Should Choose Tidio

Tidio is genuinely a good choice for:

• Small Shopify stores — Tight Shopify integration, affordable entry point
• Very low volume — If you're under 50 conversations/month, free tier works
• Website-only — If you don't need WhatsApp or Slack
• Visual bot builder fans — Tidio's flow builder is clean

Tidio's sweet spot: Small e-commerce stores with low conversation volume who only need website chat.

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Who Should Choose Andy

Andy is built for teams who:

• Need WhatsApp — Customers expect instant responses on WhatsApp
• Are outgrowing limits — Conversation caps are strangling growth
• Need multiple agents — Support ≠ sales ≠ internal—different bots for different jobs
• Want AI included — Not paying extra for the core feature
• Value simplicity — Create agent → upload knowledge → deploy

Andy's sweet spot: Growing businesses, WhatsApp-first markets, and teams who've outgrown single-bot solutions.

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Switching from Tidio to Andy

What You Can Bring

• FAQ content
• Knowledge base articles
• Customer contact data (export as CSV)

What Needs Rebuilding

• Chatbot flows (Andy uses AI, not rule-based flows)
• Integrations (reconnect via Andy)
• Triggers and automations

Timeline

Most teams migrate in 3-5 days:

1. Export Tidio knowledge content
2. Create Andy agents
3. Upload knowledge base
4. Test on staging
5. Switch over