WhatsApp AI Chatbot for Business

Why WhatsApp for Business Support?

The Numbers

• 2+ billion monthly active users
• 175 million people message a business on WhatsApp daily
• 98% open rate (vs. 20% for email)
• 80% of messages read within 5 minutes

The Reality

Your customers already have WhatsApp on their phone. They're already in conversations all day. Meeting them there isn't a feature — it's expected.

But most businesses still force customers to:

• Fill out contact forms
• Wait for email replies
• Navigate phone trees
• Use clunky website chat widgets

WhatsApp changes the dynamic. It's personal, instant, and familiar.

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What Andy Does on WhatsApp

1. Instant AI Responses — 24/7

Your AI agent answers customer questions instantly, any time:

• Product questions
• Pricing inquiries
• Order status
• Booking requests
• Support issues

No more "we'll get back to you within 24-48 hours." Customers get answers now.

2. Lead Capture Without Forms

Traditional approach: Customer visits website → Fill form → Wait for callback → Maybe convert

Andy approach: Customer messages on WhatsApp → AI engages → Detects intent → You get notified with full context

No forms. No friction. Leads captured mid-conversation.

3. Intent Detection & Alerts

Andy's AI detects buying signals in real-time:

• "What's the pricing for...?"
• "Do you have availability on...?"
• "I need this urgently"
• "Can I book a demo?"

You get instant notifications with the full conversation. No more high-intent leads buried in chat logs.

4. Seamless Handoff to Humans

AI handles the routine. When it's time for a human:

• Customer requests human support
• AI detects complex issues
• High-value opportunities need personal touch

Conversations route to your team with full context. No customer repeats themselves.

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How It Works

Step 1: Create Your WhatsApp Agent

Define your agent's:

• Knowledge: Upload docs, FAQs, website content
• Tone: Professional, friendly, casual — match your brand
• Capabilities: What should it handle vs. escalate?

Step 2: Connect WhatsApp Business

Link your WhatsApp Business account. Andy handles the technical setup:

• WhatsApp Business API integration
• Phone number verification
• Message routing

No WABA headaches. No developer required.

Step 3: Go Live

Your AI agent starts answering customer messages on WhatsApp. Monitor conversations, review insights, and improve over time.

Time to live: Under 30 minutes.

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Why Andy for WhatsApp (Not Intercom, Tidio, or Drift)

Most customer support platforms treat WhatsApp as an afterthought — a checkbox feature bolted onto a web chat product.

Intercom WhatsApp

• ❌ WhatsApp is an add-on with extra fees
• ❌ $0.99+ per-message charges
• ❌ Complex setup (WABA must be USD, can't use WhatsApp mobile app)
• ❌ Limited WhatsApp-specific features
• ❌ 12-month contracts

Tidio WhatsApp

• ❌ Not a first-class channel
• ❌ Basic features compared to web widget
• ❌ Conversation limits apply
• ❌ WhatsApp add-on costs extra

Drift WhatsApp

• ❌ No real WhatsApp support
• ❌ Built for web-only B2B sales

Andy WhatsApp

• ✅ WhatsApp is a core channel
• ✅ No per-message fees
• ✅ Full AI capabilities
• ✅ Lead capture built-in
• ✅ Live in minutes

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Use Cases for WhatsApp AI

Customer Support

• Answer FAQs about products
• Resolve order issues
• Provide shipping updates
• Handle returns/refunds

Sales & Lead Capture

• Qualify leads in real-time
• Answer pricing questions
• Book demos or calls
• Capture contact details

Scheduling & Bookings

• Schedule appointments
• Confirm bookings
• Send reminders

Internal Teams

• Route conversations to the right agent
• Trigger Slack alerts for high-intent leads

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Case Study: DoBrasil Laundry

A self-service laundromat uses Andy to handle 49% of inquiries after hours through WhatsApp + QR.
Read the case study →

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WhatsApp AI vs Traditional Support

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Pricing Snapshot

Andy pricing is simple. WhatsApp support is included.

Compare to Intercom: Their Essential plan is $29/seat + per-message WhatsApp fees + $0.99 per AI resolution. A team with 3 seats and 1,000 AI resolutions/month pays $87/month in seats + $990 in resolutions = $1,077/month minimum.

Andy's Growth plan: Fraction of that. All included.