24/7 Customer Service — Zero Employees
DoBrasil uses Andy on WhatsApp to answer customers anytime, capture leads, and report issues without on-site staff.
“Our machines run 24 hours. Now our customer service does too.”
— DoBrasil Laundry
of inquiries came after hours
52 of 106 conversations arrived outside business hours.
The Numbers
| Conversations (41 days) | 106 |
|---|---|
| Messages handled | 951 |
| After-hours inquiries | 52 (49%) |
| Leads captured | 12 |
| Conversion rate | 11.3% |
| Employees answering | 0 |
The Challenge
DoBrasil is a self-service laundromat: automated wash and dry, detergent included, open 24/7.
But there are no employees on-site. When customers had questions or problems, there was nobody to answer — especially at night and on weekends.
The result: frustrated customers, lost opportunities, and issues that went unreported for days.
- How much does a wash cost?
- Dryer 3 is not working.
- Can I wash my comforter here?
- The payment machine is not working — what do I do?
The Solution
DoBrasil placed a QR code inside the laundromat that opens WhatsApp and connects directly to Andy.
Customers scan, chat, and get answers instantly — any time of day.
Customer enters the laundromat
Has a question or problem
Scans the QR code
Chats with Andy on WhatsApp
Gets an instant answer
Pricing questions
How much is a wash?
Here are the prices 👇 💰 Wash: $5,000 CLP 🔥 Dry: $5,000 CLP Wash takes about 35 minutes and dry up to 45 minutes.
Problem reports
Dryer 1 is not working.
I understand, Dryer 1 is not working. 😟 Please contact us on WhatsApp so we can help right away and guide you to another dryer.
Service questions
Can I wash comforters here?
Yes. Our machines handle comforters. We recommend using a full wash cycle and the large-capacity washer.
The Results
of inquiries arrived after hours
Customer service that did not exist before Andy now runs every night and weekend.
After-hours breakdown
- Evenings (6pm–12am)17 inquiries
- Weekends26 inquiries
- Early morning (12am–9am)9 inquiries
Peak hour distribution
- 8am–6pm87 conversations
- 6pm–12am15 conversations
- 12am–8am4 conversations
Leads captured
12 leads in 41 days — 11.3% of conversations captured contact data.
For a business with no lead capture before, this is pure new value.
Real Conversations
Pricing question — Tuesday evening
How much is a wash?
Here are the prices 👇 💰 Wash: $5,000 CLP 🔥 Dry: $5,000 CLP Wash takes about 35 minutes and dry up to 45 minutes.
Problem report — Sunday night
Dryer 1 is not working.
I understand, Dryer 1 is not working. 😟 Please contact us on WhatsApp so we can help right away and guide you to another dryer.
Service question — early morning
Can I wash comforters here?
Yes. Our machines handle comforters. We recommend using a full wash cycle and the large-capacity washer.
Why It Works
WhatsApp + QR = zero friction
Customers already use WhatsApp. One scan and they are in a conversation.
Instant answers
Questions at 7am on Sunday get a response in seconds, not Monday.
Problem escalation
Issues are logged immediately so the team can act before customers leave.
Consistent service
Andy always responds with the same clear, friendly information.
Key Takeaways
Self-service still needs support
Customers have questions even when the business is fully automated.
After-hours = lost opportunity
Nearly half of inquiries happen when a traditional business is closed.
WhatsApp beats web chat for physical locations
98% of conversations came via WhatsApp with a simple QR code.
Faster problem reporting
When reporting is as easy as texting, issues surface in real time.
The Business
- Self-service laundromat with 24/7 operation
- Location: Chile
- Fully automated wash + dry with detergent included
- No on-site staff
- WhatsApp support via in-store QR code
The Use Case: Unstaffed Businesses
Laundromats are just one example. Any business with limited on-site staff faces the same challenge.
Ready to Try Andy?
If your business runs without staff — or has gaps in coverage — Andy can deliver 24/7 customer service on WhatsApp.
Data: 41 days of operation (Dec 2025 – Jan 2026). 106 conversations analyzed.