AndyAndy
Case Study

69% of Inquiries Become Leads — Automatically

Loki uses Andy on its website to answer tourists 24/7, capture leads, and respond in three languages.

“Tourists planning their Patagonia trip don't check business hours. Neither does our chatbot.”

— Loki Rent a Car
IndustryCar rental
LocationPuerto Montt & Puerto Varas, Chile
Primary channelWebsite widget
Key result69% lead capture rate
68%

of inquiries came after hours

53 of 78 conversations arrived outside business hours.

The Numbers

Conversations (60 days)78
Messages handled522
After-hours inquiries53 (68%)
Leads captured54
Lead capture rate69.2%
Languages handledSpanish, English, Portuguese

The Challenge

Loki Rent a Car operates in Chile's Lake District and Patagonia — a top adventure travel destination for international tourists.

Tourists plan trips outside Chilean business hours, so late-night questions went unanswered.

By morning, customers had already booked elsewhere and staff repeated the same pricing and policy answers.

  • Inquiries sat unanswered overnight
  • Customers booked competitors by morning
  • Staff repeated the same questions about guarantees, pickup locations, and vehicle types

The Solution

Loki deployed Andy on its website to handle inquiries in Spanish, English, and Portuguese.

Andy answers instantly, captures contact details, and routes edge cases to the team.

#1

Visitor asks a question

#2

Andy answers instantly

#3

Andy captures contact details

#4

Andy logs preferences and dates

#5

Team follows up with availability

Availability & pricing

Do you have cars available?

Yes — we have city cars, sedans, SUVs, and 4x4s. Share your dates and contact info and I will confirm availability.

Patagonia routes

Can we take the car on ferries for the Carretera Austral?

Yes, ferries are allowed. For the Carretera Austral we recommend a 4x4 SUV. Want a quote for your dates?

Policy questions

I don't have a credit card. Can I still rent?

We normally require a credit card for the guarantee. If you don't have one, share your contact details and the team will suggest alternatives.

The Results

68%

of inquiries came after-hours

53 of 78 conversations arrived outside business hours.

After-hours breakdown

  • Evenings (6pm–12am)23 inquiries
  • Weekends23 inquiries
  • Early morning (12am–9am)7 inquiries

Peak activity

  • 2pm local timeHighest volume
  • Late night (10pm–1am)Steady traffic
  • Early morning (6am)Active

Lead capture

54 of 78 conversations captured contact info (69.2%).

Lead types: 23 email + phone, 14 email only, 8 phone only.

Captured mid-conversation while customers were booking.

Real Conversations

I need a 4x4 for Patagonia — Saturday 4pm

I need a 4x4 for Patagonia.

We recommend the Suzuki Grand Nomade. It is $70,000 CLP per day. Share your dates and contact info to confirm availability.

No credit card — what can I do? — weekend night

I don't have a credit card. What can I do?

We require a credit card for the guarantee, but the team can suggest alternatives. Share your contact details and we will follow up.

Different drop-off city — weekday afternoon

Can I return the car in a different city?

Yes, cross-location returns are possible. Tell us pickup and drop-off cities and dates for a custom quote.

Why It Works

Tourism runs on different timezones

When customers are in Italy, Brazil, or California, business hours do not line up.

Instant response = higher conversion

Andy responds in seconds, even at 11pm on a Sunday.

Context-rich lead capture

Andy captures dates, vehicle type, and routes while the customer is engaged.

Multilingual without extra staff

Spanish, English, and Portuguese handled automatically.

Key Takeaways

1

Tourism is after-hours

68% of inquiries arrived outside 9-5.

2

Lead capture beats contact forms

69% of conversations turned into leads mid-conversation.

3

Complex questions need context

Andy handles route rules, guarantees, and vehicle recommendations.

4

First response wins

Speed matters in competitive markets like car rental.

The Business

  • Car rental in Chile's Lake District & Patagonia
  • Locations: Puerto Montt & Puerto Varas
  • Fleet: City cars, sedans, SUVs, 4x4s
  • Customers: International tourists, local businesses
  • Languages: Spanish, English, Portuguese

The Use Case: Tourism & Rentals

Any business serving travelers across timezones needs 24/7 coverage.

Car rentalsAdventure toursCampervan rentalsHotels & hostelsAirport transfersOutdoor equipment rentals

Is Your Business Losing After-Hours Leads?

Andy captures leads, answers questions, and hands off to your team with full context.

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Data: 60 days of operation (Dec 2025 – Feb 2026). 78 conversations analyzed.