83% of Customer Questions Come After Store Hours
Tiendas Roshi uses Andy to answer product questions with real-time stock and pricing across three stores.
“Customers browse our products at 10pm. Now they get answers at 10pm too.”
— Tiendas Roshi
of inquiries came after-hours
92 of 111 conversations arrived outside business hours.
The Numbers
| Conversations (90 days) | 111 |
|---|---|
| Messages handled | 506 |
| After-hours inquiries | 92 (83%) |
| Peak hour | 6pm (store closing time) |
| Products answered about | Dozens (with stock levels) |
The Challenge
Tiendas Roshi is a retail chain in southern Chile with three physical stores and an online presence.
Customers browse and ask questions when stores are closed.
Without instant answers, customers either forget or buy elsewhere.
- Questions piled up overnight
- Staff spent mornings answering availability
- Shipping questions from other cities went unanswered
- Product availability lagged for hours
The Solution
Tiendas Roshi deployed Andy with product catalog integration.
Andy answers with real prices and stock levels by location.
Customer asks about a product
Andy checks the catalog
Andy returns prices and stock by store
Andy answers shipping and hours
Team handles edge cases
Product availability
Do you have the Keke star earrings?
We have Set Aros Keke for $1,990 and Set Aros Perla for $1,290. Want to reserve one?
Stock by location
I need 50 DVDs.
DVD Maxell is $500 each. Casa Matriz: 320 units. Tepual: 60 units. 50 units would be $25,000.
Shipping questions
Do you ship to Santiago?
Yes, nationwide shipping is $6,990. Share your address and we will confirm delivery time.
The Results
of inquiries came after-hours
92 of 111 conversations arrived outside business hours.
After-hours breakdown
- Evenings (6pm–12am)43 inquiries
- Weekends36 inquiries
- Early morning (12am–9am)13 inquiries
When customers ask questions
- 6pm local timePeak hour
- Late night (10pm–1am)Active browsing
- WeekendsHigh volume
Question mix
Product and pricing questions lead: DVDs, party supplies, accessories.
Most conversations start with "Hola" and turn into product discovery.
Shipping, hours, and location questions are handled instantly.
Real Conversations
Do you have 50 DVDs? — Saturday afternoon
Do you have 50 DVDs?
We have DVD Maxell at $500 each. Casa Matriz: 320 units, Tepual: 60 units. Total for 50 units is $25,000.
I need guirnaldas delivered today — Thursday evening
I need guirnaldas delivered today.
We can ship nationwide for $6,990. Same-day delivery to Santiago is not available, but we can dispatch immediately.
How do I apply for a job? — Saturday night
How do I apply for a job?
We do not have an online application. Please visit a store in person and we will guide you.
Why It Works
Product catalog integration
Andy returns real prices and stock instead of generic answers.
Peak activity = closing time
Most questions arrive at 6pm, exactly when stores close.
Multi-location awareness
Customers know which store has inventory before they visit.
Graceful error handling
Off-topic messages are handled politely and professionally.
Key Takeaways
Retail hours are not customer hours
83% of questions arrived outside 9-5.
Product data makes AI useful
Real prices and stock turn browsing into buying.
Evening browsers are tomorrow's buyers
Answer questions at 10pm, win the sale tomorrow.
Multi-location needs smart routing
Inventory by store prevents wasted trips.
The Business
- Multi-category retail (office supplies, party items, accessories)
- 3 locations: Valdivia (HQ), Puerto Montt Alerce, Puerto Montt Tepual
- E-commerce: roshi.cl
- Nationwide shipping ($6,990 flat rate)
- Open 9am–9pm daily
The Use Case: Retail with Large Catalogs
When customers browse at night, instant product answers win the sale.
Is Your Retail Business Missing Evening Customers?
Andy connects to your product catalog and answers questions with real prices and stock — 24/7.
Data: 90 days of operation (Nov 2025 – Feb 2026). 111 conversations analyzed.