AI customer support with tickets, for the people who use your software
Andy answers inside your app from your help center. When a user asks for the team, it opens a ticket with the whole conversation. Included in Pro Max from US$49/month.
Support
How do I export this month's invoices?
Go to Settings → Billing and choose Export. You get a spreadsheet with every invoice.
I get an error when I export.
Error exporting invoices
OpenThe team replies here and by email.
How it works
- Connect your help center. Andy learns from your help articles and documents.
- Add the Widget to your app. Your developers install it and identify each signed-in user.
- Andy answers right away, inside your app, from your help content.
- The user asks to talk to the team, writes a subject and details, and the ticket reaches your team with the conversation.
- Your team replies from Andy. The user sees the reply in My requests and also gets it by email.
What's included
- Unlimited tickets. No per-ticket fees.
- My requests: each user sees only their own tickets, replies and reopens them from the same chat.
- Internal notes the user never sees.
- Email alerts to your team when a ticket comes in.
- Reply by email with a link back to the same ticket.
- Up to 10 teammates on Pro Max.
- Tickets in Andy MCP: your team can also review and answer them from their AI assistant.
AI answers use your plan's messages. If they run out for the month, the AI stops and tickets keep working.
Andy runs Soporte for its own customers
Since October 2026, when an Andy customer asks for help inside the app, this same system answers: first the AI from our help content, then our team with a ticket when needed.
Who it is for
Software companies whose users sign in. The Widget needs to know who is writing so it shows each person only their own tickets.
Selling on WhatsApp or Instagram? See Andy for WhatsApp.
Last updated: October 2026
Support with tickets FAQ
What is an AI ticketing system?
It answers common questions with AI and turns the rest into tickets your team handles. In Andy, the same chat does both: the AI answers from your help center, and "Talk to the team" opens a ticket.
How much does it cost?
Support with tickets is included in Pro Max, from US$49/month. Tickets are unlimited. AI answers use the messages included in your plan.
Do I need a developer?
Yes. Your developers add the Widget to your app and identify each signed-in user, so every person sees only their own tickets. We help you with the setup.
What happens when the AI does not know the answer?
The user chooses "Talk to the team", writes a subject and details, and the ticket reaches your team with the conversation. Your team replies from Andy.
Do users get replies by email?
Yes. Your reply reaches the user by email with a link back to the same ticket, and it also shows in My requests.
Does it work on WhatsApp?
Support with tickets runs in the Widget inside your web app. For WhatsApp and Instagram, Andy answers your customers as a sales and service agent.
Andy
Give your users answers and a team behind them
Connect your help center, add the Widget and start answering tickets from Andy.