Support hours saved calculator
Estimate how many hours per week and per month you free by automating part of your customer queries. No signup to see results.
Estimated hours freed
- Hours / week
- 6.7
- Hours / month
- 28.9
- Full-time equivalents / month
- 0.18
Assumptions
- 4.33 weeks per month
- 160 productive hours per full-time person per month
- Automation % applies linearly to total handle time
- Educational estimate — not a results promise
How it works
The estimator multiplies queries/week × minutes per query, applies your automation %, and converts to hours per week and per month (4.33 weeks). The full-time-equivalent figure assumes 160 productive hours per month per person.
Example small business
A UK small business handling 250 queries/week at 4 minutes each with 40% automation frees roughly ~6.7 hours/week (~29 hours/month) — nearly a fifth of a full-time role back for sales and complex cases.
How is this different from the ROI calculator?
The ROI calculator turns savings into money using wages. This estimator stays in hours and full-time equivalents — useful when the problem is team capacity, not cost.
Limitations
- Automation % is your hypothesis, not a guarantee from Andy.
- Complex or consultative queries automate less than FAQs.
- Peak hours and seasonality are not modelled.
Next step
If the freed hours move the needle, read the WhatsApp chatbot page or create an account to try it with your number.
Updated: August 2026
FAQ
What counts as a query?
Any conversation a person handles today: WhatsApp, Instagram, web chat, or phone questions. Use your average weekly volume over the last 4 weeks.
What automation % is realistic?
Many small teams start between 20% and 50% for FAQs, opening hours, pricing, and simple follow-ups. Complex cases lower the rate.
Why 160 hours per FTE per month?
It approximates the productive hours of one full-time person after breaks and internal work. Adjust mentally if your operation differs.
Does this replace my team?
No. The typical goal is to free your team from repetitive questions so they can handle complex cases and sell more.
Andy
Turn those hours into a live agent
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