WhatsApp auto reply that understands your customers
Andy reads what your customer asks and replies from your business knowledge, 24/7. Not a fixed canned message. Included in Pro from US$19/month, with Direct WhatsApp and the Official WhatsApp API.
How to make WhatsApp reply automatically
Connect your number to Andy and create an agent with your business information. When a customer messages you, Andy reads the message, works out what they are asking and replies in the same chat. It does not send a fixed text: it writes each answer from what you taught it.
- Create your agent in Andy and add your knowledge: your website, documents and FAQs.
- Connect WhatsApp with Direct WhatsApp or the Official WhatsApp API.
- Test it from another phone: message your number and read the reply.
- Review conversations in Andy and take over whenever you want.
A fixed message or an AI reply
The WhatsApp Business app has an away message and quick replies. The away message sends the same text to everyone. Quick replies are shortcuts you pick and send by hand. They are useful to say you are away, but they do not answer the customer's question.
An AI agent works differently: it reads each message and answers that question.
| Fixed away message | Andy with AI | |
|---|---|---|
| What it sends | The same text to everyone | An answer to each question |
| Where the answer comes from | A text you write once | Your business knowledge |
| Questions about prices or opening hours | Asks the customer to wait | Answers with your information |
| Your team | Replies later, by hand | Takes over when needed, with the full conversation |
What Andy answers for you
- Questions about your products, services and prices, from the knowledge you added
- Opening hours, location, delivery and anything else you describe in your knowledge
- Bookings in Google Calendar, if you connect your calendar
- Contact details from interested customers, saved in Andy
- Replies in the language the customer writes in
What Andy does not do
Andy replies to the messages your customers send you. On the Official WhatsApp API it replies inside Meta's 24-hour customer service window, which opens when the customer messages you.
Andy does not:
- Start conversations
- Send Meta message templates
- Send broadcasts or bulk messages
- Send reminders or scheduled messages
For campaigns or reminders, use another tool.
Direct WhatsApp or Official WhatsApp API
Both use the same Andy agent.
| Direct WhatsApp | Official WhatsApp API | |
|---|---|---|
| How you connect | Link the number you already use by scanning a code. Live in minutes, no Meta business verification. | Meta official channel: verified business and higher volume. Andy replies inside Meta's 24-hour customer service window. |
| Meta messaging fees | No Meta messaging fees on this path. Your Andy subscription still applies | Meta applies its rates per delivered message, by category and recipient market. The Andy subscription is separate (whatsappbusiness.com/products/platform-pricing/) |
To estimate Meta's fees, use the WhatsApp Business API cost calculator. For everything the channel does, see the WhatsApp chatbot page.
Price
WhatsApp auto reply is included in Pro, from US$19/month, with Direct WhatsApp and the Official WhatsApp API. Pro Max (US$49/month) also includes WhatsApp and adds Instagram. No setup fee. Eligible accounts get a 14-day free trial when they activate a plan. See pricing.
Last updated: September 2026
Case study: DoBrasil Laundry
See how a self-service laundromat in Chile uses Andy on WhatsApp to handle 49% of after-hours inquiries.
WhatsApp auto reply FAQ
How do I make WhatsApp reply automatically?
Create an agent in Andy, add your business knowledge and connect your number with Direct WhatsApp or the Official WhatsApp API. From then on, Andy replies to each customer message in the same chat.
Does Andy send messages before the customer writes?
No. Andy replies to the messages your customers send you. On the Official WhatsApp API it replies inside Meta's 24-hour customer service window. It does not start conversations or send templates, broadcasts, bulk messages, reminders or scheduled messages.
How is this different from the WhatsApp Business away message?
The away message sends the same text to everyone. Andy reads each message and answers that question from your business knowledge.
How much does it cost?
WhatsApp auto reply is included in Pro, from US$19/month, with no setup fee. Eligible accounts get a 14-day free trial when they activate a plan.
Does Meta charge for the replies?
Direct WhatsApp has no Meta messaging fees. On the Official WhatsApp API, Meta applies its rates per delivered message, by category and recipient market, and bills them to your WhatsApp Business account. The Andy subscription is separate.
Can I keep my current WhatsApp number?
Yes. Direct WhatsApp links the number you already use. On the official API, Andy uses Meta's coexistence onboarding, so a WhatsApp Business app number keeps working in the app while Andy answers.
Can I step into a conversation myself?
Yes. You review conversations in Andy and can take over whenever you want.
Andy
Ready to turn on WhatsApp auto reply?
Create your Andy agent, connect WhatsApp and let every customer message get a real answer.